Safe Play Commitment

Responsible Gambling
at Luck98

Luck98 believes that gaming should be entertaining, not harmful. This page gives you honest guidance on keeping your play in check — the tools available to you, the warning signs to watch for, and where to turn if things stop feeling fun.

18+ Adults only. This platform is strictly for users aged 18 or above, or the higher minimum required by the applicable operator licence jurisdiction. Local laws may restrict gambling — always verify your own legal obligations before participating.
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Built-In Player Tools

Take Control of Your Play

Every one of these tools is available directly from your Luck98 account at no cost. You don't need a reason to use them — using them is simply good practice.

Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your Luck98 account. Once a limit is set, it activates immediately. Reductions take effect right away; increases are subject to a 24-hour cooling-off period to prevent impulsive changes during a session. You choose the PKR amount — whether that's PKR 1,000 per day or PKR 10,000 per month, the ceiling is yours to define.
Loss Limits
Limit the maximum net loss you can sustain over a set period. When your net losses reach your chosen threshold — say, PKR 5,000 in a week — the system automatically prevents further play for that period. This is one of the most effective responsible gambling tools available because it stops the chase before it starts.
Session Time Limits
Set a maximum duration for each gaming session. When your time is up, the platform will notify you and, if you choose, automatically end the session. This is particularly useful during late-night play or when PSL match excitement makes it easy to lose track of how long you've been online.
Reality Checks
Receive on-screen reminders at regular intervals — every 30 minutes, 60 minutes, or at a custom interval you choose — showing your session duration and current net position. These nudges are designed to break the absorption that extended gaming sessions can create, giving you a clear-headed moment to assess whether to continue.
Cool-Off Periods
Take a short, structured break from the platform — 24 hours, 7 days, or 30 days — without permanently closing your account. During a cool-off period, you cannot log in, deposit, or place bets. Marketing communications are also paused. No questions asked, no justification needed.
Self-Exclusion
Request a longer-term or permanent exclusion from the Luck98 platform. Self-exclusion options range from 6 months to permanent closure. During any active self-exclusion period, your account is suspended, deposits are blocked, and all marketing is ceased. Self-exclusion requests are processed as a priority — contact [email protected] (plain text, not a link) to initiate.
Know the Signs

Warning Signs of Problem Gambling

Problem gambling rarely announces itself. It tends to develop gradually. These are the patterns that suggest your relationship with gambling may need attention — be honest with yourself when reviewing them.

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Chasing Losses
Continuing to gamble specifically to recover money you have already lost, often with larger bets and a sense of urgency. This is one of the clearest behavioural markers of problem gambling.
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Hiding Your Gambling
Concealing deposits, withdrawal activity, or gaming sessions from family members, friends, or colleagues. Secrecy about gambling activity is a significant warning sign.
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Gambling to Escape
Using gaming as a way to cope with stress, anxiety, depression, loneliness, or other emotional difficulties rather than for entertainment. If gambling feels like relief rather than fun, it is worth pausing.
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Inability to Stop
Repeatedly trying to cut back or stop gambling and being unable to, even when you want to. Feeling restless, irritable, or anxious when not gambling.
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Gambling Beyond Your Means
Depositing more than you can comfortably afford to lose, borrowing money to gamble, using household or essential funds — rent, groceries, utility bills — for gaming deposits.
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Neglecting Responsibilities
Gambling time consistently interfering with work, studies, family relationships, or health. Missing important obligations because you were gaming, or being preoccupied with gambling when you should be focused elsewhere.
If any of these signs feel familiar, that awareness is the first step. Use the self-exclusion or cool-off tools in your Luck98 account, or reach out to support at [email protected]. Gambling should always feel like a choice, not a compulsion.
Self-Assessment

Check In With Yourself

The following questions are adapted from widely used gambling self-assessment frameworks. Answer them honestly. If you answer "yes" to three or more, we strongly encourage you to use our responsible gambling tools or seek external support.

1
Have you gambled more money than you intended to on a single session in the past 30 days?
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Have you felt the need to gamble with increasing amounts of money to get the same level of excitement?
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Have you tried to cut back or stop gambling but found yourself unable to do so?
4
Have you gambled to escape problems, relieve anxiety, or improve a depressed mood?
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After losing money, have you felt the urge to return immediately and win it back?
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Have you concealed your gambling activity from family members or close friends?
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Has gambling caused you financial problems — borrowing money, missing payments, or using essential household funds to deposit?
How to interpret your answers: This is a personal reflection tool, not a clinical diagnosis. If you answered "yes" to three or more questions, or even to one or two that feel particularly significant, please consider using Luck98's self-exclusion or cool-off tools, or reaching out to a professional support service. There is no shame in asking for help — it is the responsible choice.
Our Approach

How Luck98 Monitors & Supports You

Responsible gambling is not just a policy page at Luck98 — it is embedded into how the platform is built and operated. Here is how we actively work to keep your experience safe:

Behavioural Monitoring: Our system monitors gaming patterns for indicators associated with problem gambling — such as significantly increased session frequency, rapid deposit escalation, or extended loss-chasing sessions. If concerning patterns are detected, our responsible gambling team may reach out proactively.

We understand that Pakistani players — whether in Karachi, Lahore, Islamabad, Rawalpindi, or elsewhere — come from a context where discussing financial difficulties or gambling problems can carry social stigma. We want to make it unambiguously clear: reaching out to Luck98 support about a gambling concern will be handled with full confidentiality and without judgment.

Proactive Outreach: If we identify a player whose behaviour suggests they may benefit from responsible gambling support, we will send a confidential communication offering information about available tools and resources. This is not a penalty — it is care.

We also apply strict marketing responsibility practices. Players who have activated any limit, cool-off, or self-exclusion tool are immediately removed from promotional communications. We do not send bonus offers to players who are in a restricted status.

Third-Party Protection: If you are concerned about a family member or someone close to you who may have a gambling problem, please contact our support team. We can discuss the options available, including whether a third-party self-exclusion request is appropriate under the circumstances.

All responsible gambling tool adjustments — setting or raising limits, requesting cool-offs, or initiating self-exclusion — are processed with priority and without bureaucratic delay. We have designed the process to be as frictionless as possible because the moment you decide to seek help is not the moment for barriers.

Account Controls

Your Limits, Your Way

All limits are configured in your account settings. Decreases apply immediately. Increases require a 24-hour cooling-off period. There is no minimum limit — even small guardrails are better than none.

Daily Deposit Limit
Maximum PKR you can deposit in any 24-hour period
Instant
Weekly Deposit Limit
Maximum PKR deposited across any 7-day rolling window
Instant
Monthly Deposit Limit
Maximum PKR deposited in a calendar month
Instant
Daily / Weekly Loss Limit
Stop play automatically when net losses reach your threshold
Instant
Session Time Limit
Automatic session end after your chosen duration
Instant
Cool-Off Period
24-hour, 7-day, or 30-day structured break — no login possible
Instant
Self-Exclusion
6 months, 1 year, 5 years, or permanent account closure
Priority
Gambling Safely

Principles of Safe Play

Whether you are betting on a PSL T20 match in Lahore or playing live casino games late at night in Karachi, the same principles of safe play apply. Luck98 publishes these not as legal requirements but as genuine guidance from a platform that wants your gaming to remain positive.

  • Only bet what you can comfortably afford to lose. Gambling is entertainment spending, like a cinema ticket or a meal out. If losing the amount would cause you financial stress, do not bet it.
  • Set a budget before you start each session and stick to it regardless of what happens during play. Winning streaks end and losing streaks pass — neither should change your pre-set budget.
  • Never chase losses. The idea that you are "owed" a win after a series of losses has no mathematical basis. Each bet is independent of the last.
  • Take regular breaks. Use session time limits and reality checks. Step away from the screen, especially during long cricket matches where in-play betting can accumulate quickly.
  • Do not gamble when emotionally compromised. Stress, frustration, grief, or anxiety impair judgment. Gaming under emotional pressure reliably leads to poor decisions.
  • Keep gambling in its place. It should complement your life, not compete with your work, family, relationships, or health.
  • Understand what you are playing. Read the game rules, understand the odds format, and know the RTP figures for the games you choose. An informed player makes better decisions.
All game categories on Luck98 include illustrative RTP (Return to Player) information published as educational context. Understanding that a slot with a 95% RTP returns an average of PKR 95 per PKR 100 wagered over millions of spins — not per session — is foundational knowledge for playing responsibly.
Help & Support

Where to Get Help

If gambling has become a problem, help is available. The following resources provide confidential support — reaching out is a sign of strength, not weakness. All references are text-only; contact these organisations directly for current contact details.

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Luck98 Responsible Gambling Support
Contact our team directly at [email protected] (plain text — not a clickable link) to activate self-exclusion, set limits, or discuss concerns in confidence. Available 24/7 in English, with Urdu assistance available upon request.
24/7 Available
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Gamblers Anonymous (International)
Gamblers Anonymous is an international fellowship providing peer support for people with gambling problems. GA meetings and online resources are available globally. Search "Gamblers Anonymous" to find the official website and meeting information. No registration required to access support materials.
Peer Support
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Mental Health Support — Pakistan
The Umang helpline (0317-4288665 — plain text, not a link) provides mental health support in Pakistan, including for compulsive or addictive behaviours. The Rozan Counselling helpline also offers counselling services. Contact information is accurate at time of writing — verify current details independently.
Pakistan-Based
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Family & Loved Ones Support
Gam-Anon is an international support organisation for families and friends of people with gambling problems. Resources are available online — search "Gam-Anon" for the official website. Our support team can also assist family members who are concerned about a loved one's gambling behaviour.
For Families
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A Note on Legal Context for Pakistani Users

Pakistan does not have a comprehensive national gambling addiction support infrastructure in the way some other jurisdictions do. Luck98 acknowledges this context and actively invests in providing responsible gambling tools and information to fill part of that gap. We encourage users to consult mental health professionals, trusted medical practitioners, or family counsellors where specialised gambling support is not locally available.

Nothing on this page constitutes medical, psychological, or legal advice. If you are in immediate distress, please contact emergency services or a healthcare professional.

18+
Adults Only

Protecting Minors — A Non-Negotiable Commitment

Luck98 is strictly an adults-only platform. Access is permitted only for individuals aged 18 or above, or the higher minimum required by the applicable operator licence jurisdiction. We operate robust age verification controls: no withdrawal is processed without completed KYC documentation confirming the account holder's date of birth.

If you share a device with young people — children or teenagers in your household in Islamabad, Lahore, Karachi, or anywhere else — we strongly recommend using device-level parental controls to prevent access to gambling websites. Do not share your Luck98 login credentials with anyone, including family members under the age of 18.

If you suspect that a minor has accessed Luck98, please contact [email protected] immediately (plain text — not a clickable link). Any account found to belong to a person under the minimum age will be permanently closed and associated balances forfeited in accordance with our Terms & Conditions.

Play Responsibly at Luck98

Gaming is at its best when it stays fun. Explore the platform, set your limits from day one, and know that help is always available if you need it. Responsible play is not a restriction — it is what makes the experience sustainable.

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18+ only. Gambling involves risk of financial loss. Always play within your means. Local laws in Pakistan may restrict online gambling — verify your obligations before playing. For help: [email protected] (plain text only).